At Indi Print Portal, we strive to provide seamless digital printing utilities and service support. Since we deal in digital services, instant wallet top-ups, and account activations, please carefully read our Refund & Cancellation Policy before making any transactions on our platform.

1. Non-Refundable Registration Fee

Once an account is registered as a Retailer, Distributor, or Master Distributor, the One-Time Registration / Activation Fee is strictly non-refundable under any normal circumstances. Registration fees cover immediate digital access and account activation services.

2. Wallet Balance & Top-Up Policy

Funds added to your portal wallet via Online Payment Gateway, Auto QR, UPI, or manual load are strictly meant for consuming services within the platform.

• Wallet balance once added cannot be withdrawn or refunded back to your bank account or payment method.
• User input errors, accidental extra amounts added, or change of mind after adding funds do not qualify for a refund.

3. Digital Services & Transactions Policy

Since our platform delivers instant digital formatting and processing utilities, services once executed, printed, or processed cannot be reversed. Therefore, digital service fees are inherently non-refundable.

4. Exceptions & Eligible Refund Conditions

A refund or transaction reversal request will ONLY be considered if the issue occurs from our end (Technical Server Error or System Failure):

• Server Error / Double Deduction: If an amount is debited from your bank/wallet but the service failed due to a portal backend error.
• 24-Hour Time Limit: Any claim or complaint regarding a failed transaction or server error must be raised to our support team within 24 hours of the transaction occurrence. Requests raised after 24 hours will not be eligible for review or refund.
• Investigation & Approval: Once a refund request is raised within 24 hours, our technical team will inspect the transaction logs. If the failure is confirmed from our end, the eligible amount will be credited back to your portal wallet or original payment source within 3-7 working days.

5. Contact Support for Claims

If you encounter any genuine system glitch or technical issue from our side, please raise a ticket immediately or contact our support team with your Transaction ID and registered details within 24 hours.

By,

Indi Smart Portal Team